3 Simple Steps to Calm Angry Customers | Customer Service English with Practice!

English Etc. With Julie

⬇️Essential English for Business: https://speakenglishwithtiffaniacadem... 00:00 Lesson Introduction 00:51 Overview of the steps 01:13 Step 1 - Acknowledge emotions 03:39 Phrases for step acknowledging emotions 05:58 Step 2 - Take control of the situation 06:55 Phrases for step taking control 08:5